Frequently asked questions

1. Go to Planninn / Register or click Start for free on the homepage.
2. Enter your name, email address and a password.
3. After registering you land on the onboarding page. Create a new family here or join an existing family with a family key.
4. Your account is active immediately — no email confirmation required.

You automatically get 30 days of free access to all of Planninn's features. No credit card needed, no automatic charge.

After the trial period your account is temporarily suspended until you take out a subscription. Your data is retained for at least 90 days, so you can upgrade at any time without losing anything.

Planninn costs €19.99 per year — less than €1.70 per month — for full use by the whole family. There are no hidden costs or limits on the number of features.

You can find more information on the pricing page.

A Progressive Web App (PWA) is a website that you install as an app on your phone or tablet — directly via the browser, without an app store. You get an icon on your home screen, it works offline and feels like a real app.

Benefits: no Apple or Google account needed, always the latest version, and it works on any phone, tablet or computer.

On Android this works best via Google Chrome.

1. Open Chrome and go to planninn.app.
2. Log in to your account.
3. Tap the three dots (menu) at the top right.
4. Tap "Add to Home screen" (or "Install app").
5. Confirm by tapping Add or Install.

On some Android versions a banner automatically appears at the bottom of the screen saying "Add app to home screen" — tap it for an even faster installation.

Yes, partly. The app loads the last known data from the cache, so you can view your calendar and lists even without a connection. Changes are synchronised as soon as you are back online.

1. Open Planninn and tap your family name at the top left (or go to Settings → Family).
2. Tap "Invite" and enter the email address of the person you want to add.
3. That person receives an email with the family key and an explanation of how to sign up.
4. As soon as they create an account and enter the key, they are automatically added to your family.

With Connect family, two separate Planninn families can see each other's birthdays and shared events, without gaining access to each other's full calendar.

1. Open your family profile (tap the family name at the top left).
2. Scroll to the "Connect external families" section and tap "Send invitation".
3. Enter the email address of the admin of the other family.
4. That person receives an invitation by email. As soon as they accept it (and create an account if they do not have one yet), the families are connected.

Family members are fully part of your family: they see the full calendar, shopping lists, tasks and recipes and can edit everything (depending on their role).

External members are members of another family (e.g. grandparents or friends) with whom you have shared specific events. They have their own family environment and only see what you share with them.

Unlimited. Whether your family or team has 2 or 20 people — the subscription applies to the whole group for one fixed price, including during the free trial period. The number of connected external families is also unlimited.

Yes. With one account you can create and manage multiple families and teams — handy for separated families, a sports club or a working group. Your first family/team is free for 30 days; each extra team is its own subscription (€19.99/year).

Switch between your groups with a single tap via Profile → Manage account — where you also create a new family or team directly. You can show events from your second team filtered in your main calendar, while the rest of your family does not see them.

Yes. When creating or editing an event you use the "Invite outside the family/team" field: enter an email address and it appears as a chip in the event.

• Is that person already connected? Then they are added as a participant straight away.
• Does the account already exist but is not yet connected? Then one click is enough to accept.
• No account yet? That person gets their own free trial account (30 days).

Once they accept, they automatically appear as a participant in the event and see it in their own calendar — without your families being merged any further.

Yes. Deleted events are kept for 24 hours in the Trash before they are gone permanently — including the original participants.

A family or team admin restores them via Manage account → Trash: click Restore next to the event. Only admins can restore, so not everyone can undo each other's deletions.

1. Get the iCal link (.ics) from your external calendar app. In Google Calendar: Settings → calendar → "Secret address in iCal format". In Apple iCloud: Calendar → click the ⓘ next to the calendar → copy the link. In Outlook: Settings → View calendar → Publish.
2. Open Planninn → tap the calendar icon → "External calendars".
3. Tap "Add calendar", give the calendar a name, choose a colour and paste the iCal URL.
4. Planninn synchronises the calendar automatically.

Tap the filter icon (funnel) at the top right of the calendar. You see a list of all family members, external calendars and event packs. Uncheck the box to temporarily hide someone or something. The setting applies only to your screen and is saved per session.

Event packs are ready-made calendars that you add to your calendar with one click — think of the Formula 1 season, national public holidays or sports championships. They are visible to all family members and can be hidden via the filter.

You find the packs under Settings → Event packs.

Go to your Profile → Notifications. Tap "Enable notifications" and grant permission when your browser or phone asks. You then receive notifications for new events, task assignments and reminders.

Yes. In addition to the default categories (School, Sport, Work…) you create your own categories with a name, icon and colour via Settings → Categories.

You can also create one directly while entering an event: open the category picker and choose "+ New category". Every member of the family or team may add categories.

Certainly. In your Profile you choose a colour theme — dark, light or one of the variants such as BlueOcean, GreenForest, OrangePumpkin, PinkSalmon and SunflowerYellow.

You also set the language there: Dutch or English (EN-GB). Dates and display adapt automatically. Both settings apply only to your own account.

There is also a special colour-blind friendly theme (Colour-safe) — see the Accessibility section.

Go to your Profile → Daily summary. Turn on the toggle and choose which day(s) you want to receive the email. You then get an overview of the events, birthdays and outstanding tasks for the coming days every morning.

Tap your avatar at the top right → Profile. At the bottom of the profile page you find the toggle for Dark / Light theme. The setting is saved per account and is the same on all your devices.

Yes. Go to Manage account → Import and choose (iCal) Import school timetable. Select the family member and upload the timetable’s .ics file — for example from Magister, Zermelo or Somtoday.

Every lesson automatically lands in the School category, colour-coded per child and visible to the whole family. Multiple kids at school? Import a separate timetable per child.

1. Go to the Recipes tab and tap "+ New recipe".
2. Enter the name, description and ingredients.
3. Save the recipe. Then open it and tap "Add to shopping list".
4. Choose the desired shopping list — the ingredients are added automatically.

Yes. Planninn has a special colour-blind friendly theme called Colour-safe. It is a high-contrast light theme that uses the scientifically designed Okabe-Ito palette — the standard set of colours that remains mutually distinguishable for the most common forms of colour blindness (deuteranopia, protanopia and tritanopia). Status colours therefore never rely on the difference between red and green.

You activate it via Profile → Theme (or the button): choose the Colour-safe theme. The setting applies per account and on all your devices.

All data is stored on servers in the Netherlands, fully under Dutch law and GDPR-compliant. We never share data with third parties and use no advertising trackers.

You can find more information in our privacy policy.

Tap your avatar at the top right → Profile → Change password. Enter your current password and then your new password. Forgotten your password? Then use the "Forgot password" link on the login page.

Send an email to [email protected] with your email address and the deletion request. We delete your account and all associated data within 5 working days. This is in accordance with the GDPR.

The family key is always visible to admins of the family. Tap the family name at the top left → Family settings. The current key is shown here. A key automatically expires after 12 hours and is then replaced by a new one — older keys and invitation links become invalid. An admin can also manually generate a new key via the Refresh now button.

Want to start your own household or team but stay connected to your current family/team? Use Split off (“Afsplitsen”):

• Go to your Profile.
• Open “Afsplitsen — start je eigen familie / team” (Split off).
• Give your new family/team a name and choose Family or Team.
• Confirm.

Your new family/team starts with a 30-day free trial and inherits the categories from your current family/team. You become an external member of your current family/team. Events you created are copied to your new account — the originals stay put, so the people you invited keep seeing them in the current account. You choose which current members to bring along as external members (everyone by default; deselect anyone you don't want). Events you only had visibility of — but were not invited to — are no longer visible to you afterwards. You can switch between your families/teams anytime from the top.

Stuck somewhere? Check the FAQ and the Help page first — your answer may already be there.

Something not working? In the app, open Account beheren (Manage account) and click “Probleem melden” (Report a problem) under the Sharing key. Describe your problem as clearly as possible. You can leave an email address; by doing so you explicitly consent to us contacting you about your report.

Yes. Export your calendar from the other system as an .ics file and import it into Planninn:

• Go to Account beheren (Manage account) → Agenda importeren / migreren (iCal) (Import / migrate calendar).
• Choose your .ics file.
• In the dialog you map the people from the events to your members — or create a new member on the spot.
• Import. The events land in a Geïmporteerd (Imported) category, assigned to the mapped members.